HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days after receiving your item.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from https://youraveryday.com (www.averyday.co) will be accepted. For products purchased from authorized retailers (i.e. Amazon), please get in touch with them directly for returns.
If you do not like the product after using, please inform us in order to get a 100% refund within 30 Days of arrival. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, plastic foiling broken will not be accepted. Products that have been personalized cannot be refunded or exchanged. If the condition of the product shipped back to us is not in acceptable condition we (AveryDay®) reserve the right to not refund or exchange.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
In this case, please kindly provide us with proofs as below and send it to firstname.lastname@example.org or contact us:
• The photos of original package we shipped to you with its both front and back sides
• The photos or video of the defective item(s)
We will later inform you to ship the product to the following address:
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Any items listed at AveryDay®, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment (for those untraceable shipment).
In a Defective On Arrival situation, we (seller) will reship the items if the buyer still needs the items, otherwise we will refund the whole order.
For the defective but still acceptable item, if you wish to keep it, you may suggest us and we will offer you a certain discount for buying it.
In both cases, please kindly provide us with proofs as below and send it to email@example.com or here:
- Order number
- Contact telephone number
- The photos of original package we shipped to you with its both front and back sides
- The photos or video of the defective item(s)
- Your preference: refund in full or product exchange
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 15 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All customers should contact us via firstname.lastname@example.org
Refunds will be credit through PayPal or the payment methods of original order.
If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER? LOST OR STOLEN PACKAGES
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please send us message on Facebook or contact email@example.com